To request a reasonable accommodation, contact. Ideal for students with free days, students interested in applying to law school or already in law school, and people who want to make some money while working. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This is a part-time non-exempt position eligible for overtime under FLSA requirements. The starting rate for this role is $28 per hour Browse remote jobs at top remote companies that are recruiting engineers, designers, customer support, sales and marketing people. Willing and able to work flexible and/or extended hours (evenings/ overnight preferred).Familiarity with payment processing systems and dispute resolution (ACH, credit cards, chargebacks, etc.).Experience communicating with customers via social media, app store reviews, etc.Excellent communication skills both verbal and written.Proficiency with CS platforms such as Helpshift or Zendesk.Prior B2C high volume support experience.Continually build and maintain expert level product knowledge.Collaborate across internal functions and external third parties to resolve complex issues.Communicate with end users via phone, voicemail, in app and web messaging, email, and social media and ensure positive customer experiences.Manage ID verifications, ACH requests, chargebacks, and other day to day operational functions.Respond to all customer inquiries and support requests across multiple channels and ensure user's needs are met and issues are resolved.The ideal candidate will have an outgoing personality, excellent communication skills, and experience with support platforms and social media channels. You will handle incoming inquiries and requests across multiple channels with the goal of providing outstanding support and delivering the best customer experiences possible. There are a lot of benefits to working from home. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.Īs a Customer Support Associate, you will serve as an expert resource for Jackpocket end users. Both full- and part-time remote jobs are available, depending on your job needs. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. Jackpocket is the first mobile lottery app in the U.S.
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